Last updated: October 10, 2025
01 Scope
This Shipping Policy governs dispatch, delivery, tracking and related matters for orders placed on the WEAR YOUR DRIP (WYD) website/app. By placing an order you agree to the terms below.
02 Processing Time
Prepaid orders: We process and dispatch prepaid orders within 48 hours of confirmation (excluding weekends and public holidays).
COD orders: COD orders are processed and dispatched within 2–3 business days of order confirmation (excluding weekends and public holidays).
During peak periods (festive seasons, product launches, sales) or due to unforeseen events (strikes, natural calamities, pandemics) processing may take longer. We will notify you by email/SMS/WhatsApp if there is any significant delay.
03 Shipping Charges & Free Shipping
Prepaid orders: Free shipping PAN‑India on all prepaid orders (no minimum order value).
COD orders: A shipping & COD handling charge of INR 49₹ applies to all Cash on Delivery orders. This charge is non‑refundable and will be shown at checkout.
04 Estimated Delivery Time
Typical delivery timeline: 7–8 working days from date of dispatch.
Delivery time is an estimate and may vary by location, courier partner performance and external factors (customs, weather, strikes). Remote or rural pin codes may experience additional delays.
05 How We Ship
We ship using our appointed courier partners. You will receive a shipping confirmation with a tracking number via email and WhatsApp once your order leaves our warehouse. Use the tracking number on the courier’s portal to view live status.
Some orders may be shipped in multiple parcels; you will get separate tracking details.
06 Order Tracking
Tracking link and tracking number will be shared by email/SMS/WhatsApp after dispatch.
If you need an update and tracking is not available after 48 hours of dispatch, contact our Customer Care (details below).
07 Failed Deliveries / Return to Sender
If delivery attempt fails due to incorrect address, recipient not available, or refusal to accept shipment, the courier may return the parcel to us.
Returned parcels: If an order is returned to WYD, re‑shipment can be arranged at additional shipping cost payable by you. If you prefer cancellation, refund will be processed as per our Refund Policy (subject to inspection and deduction of original shipping/COD charges if applicable).
08 Lost or Damaged Shipments
Damaged on delivery: Inspect items at the time of delivery and refuse package if packaging is tampered or product is visibly damaged. Report damage to Customer Care within 48 hours with photos of the damaged packaging and product. We will coordinate replacement or refund after verification.
Lost in transit: If tracking shows lost/delayed beyond expected delivery date, contact Customer Care within 7 days of the expected delivery date. We will lodge an investigation with the courier and keep you updated. Replacement or refund will be processed per investigation outcome.
09 Change of Address / Incorrect Details
Please provide accurate shipping address and mobile number while placing the order. WYD is not responsible for non‑delivery resulting from incorrect address or wrong pin code provided by the customer.
If you need to change the address after order placement, contact Customer Care immediately. We will attempt to update the courier instructions but cannot guarantee changes once dispatch has occurred.
10 International Shipments
At present, international shipping is [not available / available to select countries]. (Delete whichever does not apply.) For international deliveries, import duties, customs clearance, taxes and other local charges are the responsibility of the customer and may cause additional delay.
11 Prohibited & Restricted Items
Certain products may be restricted in some locations. If your order contains such items and cannot be delivered to your pin code, we will cancel that item and notify you; refund will be processed per our Refund Policy.
12 Contact & Escalation
For any shipping queries, please contact:
Customer Care Email: contact@wearyourdrip.in (replace with your actual email)
Working hours: Monday–Saturday, 10:00 AM – 10:00 PM IST.
If you do not receive a satisfactory response within 72 hours, escalate to: [Escalation email / Grievance Officer name & email — optional].
13 Important Notes
Risk & title: Risk of loss or damage to products passes to you upon delivery. Title transfers as per invoice and payment terms.
Proof of delivery: Our courier partner’s delivery confirmation (OTP/recipient name/signature) will be conclusive proof of delivery. Please keep your order invoice for all communications.
14 Changes to Policy
WYD may update this Shipping Policy from time to time. The revised policy will be posted on the website with an updated effective date.
